Personal Resume

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Walla Walla Community College
Associate of arts degree - DTA
  • Standard 2-year college curriculum
Walla Walla Community College
Graphic Design Certification
  • Trained in basic and advanced techniques in the operation of Adobe software
  • lmage processing and advanced alteration techniques
  • Learned common graphic designing principles
  • Gained understand of typography and its impact on design
  • Developed understanding of modern web development and its correlation to graphic design
Walla Walla Community College
Bookkeeping certification
  • Learned basic accounting practices and procedures
  • lntuit QuickBooks
  • Double entry accounting
  • Cash flow and cost Analysis
  • Financial statistics and related information
Microsoft (via Stream Inc. contract)
Microsoft Windows Vista technician training
  • Learned advanced troubleshooting techniques specific to Microsoft products
  • Trained directly by Microsoft under contract to support end users
  • Specialized advanced training specific to Microsoft Windows Vista and future releases of Microsoft Windows with regard to new and advanced features of the operating system and underlying control systems


State of Washington - Walla Walla, WA
Office Clerk
  • Created, modified, and maintained Microsoft access database solutions
  • Created custom reporting solutions
  • Maintained physical service records in accordance with retention and paper reduction policies
  • Utilized Microsoft Visual Basic to automate data entry tasks and improve productivity
  • Created inventory management system to maintain inventory of products and consumable items
  • Created cost analysis documents and maintain purchase records
Self-Employed - Various Locations
Freelance Information Technology Consulting
2006 - 2015
  • Developed custom database solutions utilizing open source and/or commercially available software
  • Created frameworks for web applications using PHP5, HTML, and JavaScript
  • lntegrated web applications with existing data and infrastructure to satisfy customer needs
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Analyzed network data to determine network usage, availability, or server function
  • Configured and defined parameters for installation or testing of Local Area Network (LAN), wide area network (WAN), managed switches, controllers, and other networking related equipment
  • Configured security settings or access permissions for users or groups
  • Probed and analyzed existing networks for information leaks, security vulnerabilities, adequate encryption and data security standards
  • ldentified the causes of networking problems using diagnostic testing software and equipment
  • lnstalled, configured, and secured wireless networks including captive portal solutions for corporate and consumer environments
  • lnstalled, configured, and tested inbound and outbound firewall solutions including proxy servers, filtering, packet inspection, and/or intrusion detection
  • lnstalled new hardware or software systems and/or components, ensuring integration with existing network systems
  • lnstalied and configured remote access solutions including, remote desktop, VNC, SSH with X11 forwarding, and Virtual Private Networks (VPN)
  • Instalied and maintained digital imaging systems to reduce paperwork and environmental impact
  • Digitized analog processes to streamline workflow and increase productivity
  • Enforced data encryption standards and verified proper operation of encryption technologies
  • Probed web applications for potential security vulnerabilities and provided detailed reporting as well as suggestions for corrections
  • Audited user databases to prevent weak passwords from becoming compromised
  • lmplemented two-factor authentication technologies for increased security
Stream Incorperated - Beaverton, OR
Microsoft Contract Technical Support
  • Assisted users in the identification and correction of system issues
  • Guided through verbal or written instruction in the process of basic troubleshooting and system maintenance
  • Reported new and existing software bugs through Microsoft internal reporting process
  • Read technical manuals, conferred with users, or conduct computer diagnostics to investigate and resolve problems and provide end-user support
  • Maintained records of customer interaction, including specific diagnostic procedures and taking corrective actions